QuoteLoop Buyer Journey v2

Buyer's phone · WhatsApp (mock)

Exclusive GlobalBusiness account

Hi, please quote for this car.

PDF · OneMotoring_SJK1234X.pdf

Exclusive GlobalThanks Mr Tan. Got it: 2019 Toyota Corolla Altis 1.6A. Please send 4 photos for a firm quote.

✓Front with plate
✓Rear and sides
✓Interior
✓Odometer

How soon can you confirm the price? I need to decide this week.

Exclusive Global · auto-replyWe aim to send your quote within 5 minutes. Quotes are valid for 2 weeks.

QuotationS$28,600Valid to 19 Nov. The rebate value on this car drops on 20 Nov.

InterestedI have another offerNot now

Fri 13 Nov

ReminderYour quote of S$28,600 is valid until 19 Nov. Tap to reply.

Interested

Exclusive GlobalThank you. Mary from our sales team will contact you today.

The papers are read on arrival. Nothing is retyped.

Metric · ≥80% less manual data entry

New enquiry · Mr Tan · 09:12 · WhatsApp · OneMotoring PDF + 4 photos

ModelToyota Corolla Altis 1.6A99%

Registered20 Nov 201999%

COE expiry19 Nov 202998%

OMVS$19,85097%

ARFS$19,85097%

COE paidS$31,88996%

Owners196%

Mileage, photo98,400 km91% · check

Time returnedAbout 15 fields per quote are no longer typed into Google Sheets by hand. The one doubtful field is flagged for a quick check. (Field count assumed; measured in M1.)

Serious buyers go first. Routine questions answer themselves.

Metric · +20% quote-to-transaction conversion

Buyer-intent indicators

✓Sent full OneMotoring papers

✓Sent all 4 photos within 3 min

✓Wants to decide this week

Intent scoreHot 86

Routine question answered from pre-approved information

Today's queue · by intent

Mr Tan · Altis 2019Hot 86

Mdm Wong · Vezel 2018Warm 61

Mr Kumar · Mazda 3 2017Warm 55

Ms Chua · BMW 318i 2016Cold 34

Routed to John · Quotation Executive

Time returnedMary's team starts the day with the buyers most likely to proceed, and staff no longer answer the same routine questions.

A recommended range from past deals and set rules

Metric · 70–90% AI vs approved price alignment

Closest past purchases · synced from Google Sheets

● This car · ○ 5 closest of 214 Altis purchases

Price build-up · rules v12

Paper value (PARF + COE rebate)S$22,204From the OneMotoring fields · LTA schedule

Body value+S$6,800Median of the 5 closest deals

Mileage above 95k km−S$400Rule set by the manager

Condition from photos−S$300Minor dents, rear bumper

Number plate retentionS$0No adjustment

Recommended · range S$28,000 to S$28,600S$28,300

Value-drop date: the PARF rebate on this car falls by S$993 on 20 Nov, so the quote is valid to 19 Nov.

Time returnedNo searching across sheets and no waiting for a senior: Hassan sees the same range and reasons John would.

John reviews, adjusts with a reason and approves

Metric · quote issued in under 5 minutes

Quote desk · John · Quotation Executive

Recommended

S$28,300

Range S$28,000 to S$28,600 · high confidence

Quote price

S$28,300

+1.1% · within your approval limit

Reason for change · one tap

Clean interiorRare colourCompeting offerOther

Approve and sendApproved · sent 09:16Sent on WhatsApp

09:14 recommended S$28,300 · rules v12 · 5 deals09:16 John set S$28,600 · clean interior · approved

Time returnedQuote issued 4 min 05 s after the enquiry arrived (target: under 5 minutes). The price is still a person's decision.

Follow-up, expiry and handover run on their own

Metric · ≥60% fewer man-hours per quote

Follow-up timed to the value-drop date · Nov

PARF −S$993 11131925

Reminders on day 2, 5 and 7 · closes 19 Nov · later interest is routed for repricing

InterestedMr Tan replied, 13 Nov 10:00

Handover and audit trail

Assigned to Mary · Sales Manager · call today

09:12 enquiry · fields read, 0 typed09:16 approved S$28,600 by John13 Nov 10:00 reminder 1 sent13 Nov 10:00 buyer: Interested13 Nov 10:01 routed to Mary

Time returnedNo one tracks replies or expiry dates by hand, and every price change and approval is logged with who and when.